FAQ

WHERE DOES THE NAME COME FROM?

Great question, in fact, it's one of our favorites! The name comes from something said by the first (and only) venture capital firm – banker-types who invest in businesses – we went to for money. After a lengthy presentation regarding our plans to “reignite American manufacturing by offering high-quality products at competitive prices,” the guy on the other side of the table said, “the only way to reignite American manufacturing is with a flint and tinder.”

It was his way of saying he wouldn’t invest. It’s also a bit of a misnomer – it takes flint and steel to make a spark, though tinder will help get you fire from there. But it also has a ring to it. Sometimes even rejection comes with a silver lining.

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WHERE DOES THE UNDERWEAR I'M WEARING NOW CURRENTLY COME FROM?

Hard to say without looking at your tag (even a single brand often manufactures in several different countries). Of the underwear available on shelves in Manhattan, here’s what some of their tags say:

  • 2(x)Ist — Thailand
  • A/X — Peru
  • Adidas — Indonesia
  • American Eagle Outfitters — Macao
  • Banana Republic — Indonesia
  • Boss Orange — Egypt
  • Brooks Brothers — Thailand
  • BVD — El Salvador
  • Calvin Klein — Vietnam
  • Clayborne — Pakistan
  • David Beckham/H&M — Cambodia
  • Diesel — China
  • Emporio Armani — Thailand
  • Flint and Tinder — United States of America
  • Fruit of the Loom — Vietnam
  • Gap — Indonesia
  • Hanes — India
  • Hugo Boss — China
  • Izod — China
  • J. Crew — China
  • Jockey — India
  • Joe Boxer — China
  • Kenneth Cole — Thailand
  • Old Navy — India
  • Pact — Turkey
  • Polo / Ralph Lauren — El Salvador
  • Stafford — Thailand
  • Tommy Hilfiger — Indonesia
  • Under Armor — Cambodia
  • Uniqulo — China
  • Wrangler — China

Flint and Tinder is different. Unless otherwise noted, everything we make is 100% manufactured in America. Right down to the cotton we use!

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DOES BUYING AMERICAN-MADE HELP THE ECONOMY?

You bet your ass it does, and not in some vague way either…

In fact, for every 1,000 pair of underwear we sell per month, at least one sustainable job is added within our supply chain.

It's not a pledge or a promise... it's a fact.

Had we asked just one factory to fulfill our first orders in a single month, it would have meant hiring 40 additional workers to move it through the lines. Instead, in an effort to spread our economic footprint across as large a footprint as possible, what started with a single factory, has expanded to an ever-evolving group of factories, facilities and craftsmen.

When we first contracted them, none of these factories were set-up to produce underwear. They agreed to make the switch because they needed business.

Today, instead of contracting, they're expanding. For every 1,000 pair we sell per month, 1 full-time job has to be added back to the assembly line per month somewhere within our supply chain.

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WHEN WILL MY ORDER SHIP?

Unless otherwise noted, everything ordered from the Flint and Tinder website ships within 1 business day. Please keep in mind, that's just the time it takes us to pack it up and rush it out the door. The amount of time it takes from that point until it reaches your hands can vary based on where you are located, and/or which shipping methods were selected.

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WHEN WILL MY ORDER GET TO ME (how long does shipping take)?

Unless otherwise noted, everything ordered from the Flint and Tinder website ships within 1 business day. From there, the amount of time it takes to reach your mailbox can vary based on the service level you select at checkout. Don't worry, we'll remind you of all of this when you get to that stage. In the meantime though, the table below should give you a pretty good idea of when to expect your stuff:

UPS Ground: 1-5 Business Days to anywhere within the Continental US

UPS 3-Day Select: 1-3 Business Days to anywhere within the Continental US

UPS 2nd Day Air: 1-2 Business Days to anywhere within the Continental US

UPS Next Day Air: 1 Business Day to anywhere within the Continental US

International Orders - Beyond shipping times, there are a number of things you're going to want to be aware of; Please take a minute to read our International Ordering page prior to order.

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CAN I CHANGE THE ADDRESS ON SOMETHING I ORDERED?

You can, but knowing how quickly we ship things out, time is of the essence. Your best bet is to contact customer service immediately. That said, if you have selected our free shipping option, we will be unable to accommodate address changes once the order has been placed. Customer Service can be reached M-F 10AM-6PM EST at 800.408.2814, or you can reach out via email at Service@FlintandTinderUSA.com

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CAN I PLACE MY ORDER BY PHONE?

Of course! Give us a call M-F 10AM-6PM EST at 800.408.2814 and we would be happy to take your order, talk you through the various options, or chat about pretty much anything else you'd like.

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HOW DO I KNOW WHAT SIZE I AM?

Please refer to our size chart list on the product page of any item.  Please note that all of our size guides are listed in body measurements. If you would like more information regarding garment measurements, please feel free to reach out to us at service@flintandtinderusa.com.

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WHEN DO I GET CHARGED FOR MY PURCHASE?

Your credit card is charged as soon as you click "Complete Purchase" and finish the checkout process. We'll also send an automatic email to confirm that your order was placed successfully.

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WILL YOU GIVE ME A TRACKING NUMBER?

Yup! When your order ships out you'll get an automatic e-mail with a tracking number.

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WHAT IS YOUR RETURN POLICY?

We are happy to accept returns within 30 days of you receiving your order. Please note that we are not able to accept any item that has been washed or worn.  For further details, please read our Returns & Exchange Policy.

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HOW DO I RETURN AN ITEM?

Follow the instructions on our Returns & Exchanges page.

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WHAT ABOUT 10-YEAR HOODIE REPAIRS?

Sure, it's built to last a lifetime, but we also mend it free of charge when life plots against perfection.

Simply email us at service@flintandtinderusa.com with a picture and brief description of the damages! We'll get back to you lickety-split with further instruction. Things we can fix: Rips, tear and seam imperfections. Things we can't fix: Broadly damaged fabric or any damages related to customization. As for timing, repairs usually take about 2-4 weeks upon receipt of the hoodie—but we'll get more into that process after you contact the above email address!

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HOW IS TAX CALCULATED?

Because we are located in New York State, taxes are only added to orders for delivery in this same state.

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HOW IS SHIPPING CALCULATED?

Our orders are shipped via UPS, and shipping price is calculated based on your ship-to address. 

For expedited shipping (3 Day Select, 2nd Day Air, and Next Day Air ), simply select that option during check-out. Added fees do apply, but we'll let you know what they cost before charging your card. This is also true for international orders; prices will vary by country, but we will let you know the cost of shipping before charging your card. Before placing your order though, please take a minute to read our International Orders page as there are a number of special circumstances you'll want to be aware of.

Free shipping is available on all domestic orders over $125. 

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DO YOU SHIP OVERSEAS?

Flint and Tinder is now proud to offer International Shipping. Before placing your order though, please take a minute to read our International Orders page as there are a number of special circumstances you'll want to be aware of.

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HOW CAN I PAY FOR MY PURCHASE?

Flint and Tinder accepts all major credit cards.

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IS MY INFORMATION SECURE?

Absolutely. Your security if of utmost importance to us. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

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HAVE A QUESTION THAT'S STILL UNANSWERED?

Flint and Tinder’s customer service is always happy to help! Please feel free to give us a ring M-F 10AM-6PM EST at 800.408.2814, or reach out via email at Service@FlintandTinderUSA.com.

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