- Where does the name come from?
- Where does the underwear I'm wearing currently come from?
- Does buying American-made help the economy?
- When will my order ship?
- When will my order get to me (how long does shipping take)?
- Can I change the address on something I ordered?
- How do I cancel my order?
- Can I place my order by phone?
- How do I know what size I am?
- When do I get charged for my order?
- Will you give me a tracking number?
- What is your returns policy?
- How do I return an item?
- How is tax calculated?
- How is shipping calculated?
- Do you ship overseas?
- How can I pay for my purchase?
- Is my information secure?
- Have a question that's still unanswered?
Great question, in fact, it's one of our favorites! The name comes from something said by the first (and only) venture capital firm – banker-types who invest in businesses – we went to for money. After a lengthy presentation regarding our plans to “reignite American manufacturing by offering high-quality products at competitive prices,” the guy on the other side of the table said, “the only way to reignite American manufacturing is with a flint and tinder.”
It was his way of saying he wouldn’t invest. It’s also a bit of a misnomer – it takes flint and steel to make a spark, though tinder will help get you fire from there. But it also has a ring to it. Sometimes even rejection comes with a silver lining.Back to top
Hard to say without looking at your tag (even a single brand often manufactures in several different countries). Of the underwear available on shelves in Manhattan, here’s what some of their tags say:
- 2(x)Ist — Thailand
- A/X — Peru
- Adidas — Indonesia
- American Eagle Outfitters — Macao
- Banana Republic — Indonesia
- Boss Orange — Egypt
- Brooks Brothers — Thailand
- BVD — El Salvador
- Calvin Klein — Vietnam
- Clayborne — Pakistan
- David Beckham/H&M — Cambodia
- Diesel — China
- Emporio Armani — Thailand
- Flint and Tinder — United States of America
- Fruit of the Loom — Vietnam
- Gap — Indonesia
- Hanes — India
- Hugo Boss — China
- Izod — China
- J. Crew — China
- Jockey — India
- Joe Boxer — China
- Kenneth Cole — Thailand
- Old Navy — India
- Pact — Turkey
- Polo / Ralph Lauren — El Salvador
- Stafford — Thailand
- Tommy Hilfiger — Indonesia
- Under Armor — Cambodia
- Uniqulo — China
- Wrangler — China
Flint and Tinder is different. Unless otherwise noted, everything we make is 100% manufactured in America. Right down to the cotton we use!Back to top
You bet your ass it does, and not in some vague way either…
In fact, for every 1,000 pair of underwear we sell per month, at least one sustainable job is added within our supply chain.
It's not a pledge or a promise... it's a fact.
Had we asked just one factory to fulfill our first orders in a single month, it would have meant hiring 40 additional workers to move it through the lines. Instead, in an effort to spread our economic footprint across as large a footprint as possible, what started with a single factory, has expanded to an ever-evolving group of factories, facilities and craftsmen.
When we first contracted them, none of these factories were set-up to produce underwear. They agreed to make the switch because they needed business.
Today, instead of contracting, they're expanding. For every 1,000 pair we sell per month, 1 full-time job has to be added back to the assembly line per month somewhere within our supply chain.Back to top
Unless otherwise noted, everything ordered from the Flint and Tinder website ships within 1 business day. Please keep in mind, that's just the time it takes us to pack it up and rush it out the door. The amount of time it takes from that point until it reaches your hands can vary based on where in the country you're located and/or which shipping methods were selected.Back to top
Unless otherwise noted, everything ordered from the Flint and Tinder website ships within 1 business day. From there, the amount of time it takes to reach your mailbox can vary based on the service level you select at checkout. Don't worry, we'll remind you of all of this when you get to that stage. In the meantime though, the tables below should give you a pretty good idea of when to expect your stuff:
Back to top
FREE SHIPPING via USPS PRIORITY - 3 - 5 Business days to anywhere within the Continental US
FedEx Ground - 3 - 5 Business days to anywhere within the Continental US
FedEx 2-Day - 3 Business days to anywhere within the Continental US
FedEx Standard Overnight - 2 Business days (just to be safe)
FedEx Priority Overnight - 2 Business days (just to be safe) but delivers in the AM
International USPS - International orders vary by country. For this reason, we only accept orders from Canada (5 - 15 business days) and Japan (10 - 20 business days)
You can, but knowing how quickly we ship things out, time is of the essence. Your best bet is to contact customer service immediately. They can be reached M-F 10AM-6PM EST at 800.408.2814, or you can reach out via email at Service@FlintandTinderUSA.comBack to top
Knowing how quickly we ship things out, time is of the essence. Your best bet is contact customer service immediately. They can be reached M-F 10AM-6PM EST at 800.408.2814, or you can reach out via email at Service@FlintandTinderUSA.com. Please include your order number and specific details about the item(s) you would like to remove from your order. We will notify you on the status of your cancellation within 1-2 business days.Back to top
Of course! Give us a call M-F 10AM-6PM EST at 800.408.2814 and we would be happy to take your order, talk you through the various options, or chat about pretty much anything else you'd like.Back to top
Please refer to our size chart list on the product page of any item. Please note however that while many brands try to make guesses about what size you might think you are (something they call "vanity sizing"), Flint and Tinder uses "true to life" sizing. What this means is that if you measure your waist, getting the right size is as easy as ordering the size listed for that measurement. No guessing required!Back to top
Your credit card is charged as soon as you click "Complete Purchase" and finish the checkout process. We'll also send an automatic email to confirm that your order was placed successfully.Back to top
Yup! When your order ships out you'll get an automatic e-mail with a tracking number.Back to top
We will take back any unopened items, and in many cases, we will also take back opened items. For details on when we will take back opened items, or to initiate a return, please read our Returns & Exchange Policy.
Because we are located in New York State, taxes are only added to orders for delivery in this same state.Back to top
Standard Ground Shipping is shipped via FedEx, and price is calculated by area. Shipping price is calculated in your cart and is based on your ship-to address. For orders over $35, going to U.S. addresses, that same shipping is free. Well, we pay for it, but you get the idea.
For expedited shipping (2-Day or Overnight), simply select that option during check-out. Added fees do apply, but we'll let you know what they cost before charging your card.Back to top
We currently do not. We will work with our shipping partners to introduce International shipping options that make sense and reflect the quality of service we'd like to deliver to our customers.Back to top
Flint and Tinder accepts all major credit cards.Back to top
Absolutely. Your security if of utmost importance to us. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.Back to top